Privacy Policy
Privacy Policy
Last updated: 2026
Artisan Clearance respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit our website or contact us regarding our services.
Artisan Clearance operates as a trading name of Artisan Housekeeping Ltd.
Information We Collect
We may collect the following types of personal information:
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Name
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Phone number
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Email address
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Address or job location
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Details about the service you request
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Photos or information you send via WhatsApp or email
This information is provided voluntarily when you contact us through the website, phone, email or messaging services.
How We Use Your Information
We use your information in order to:
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respond to enquiries and provide quotes
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arrange and deliver our services
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communicate with you about bookings
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improve our services
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maintain business records
We do not sell or share your personal data with third parties for marketing purposes.
Data Storage and Protection
We take reasonable steps to protect your personal data from loss, misuse or unauthorised access.
Information may be stored securely through our email systems, messaging services, or website platform.
Third-Party Services
Our website may use third-party services such as:
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website hosting providers
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analytics tools
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communication platforms (such as WhatsApp)
These services may process limited data in order to provide their functionality.
Your Rights
Under UK data protection laws, you have the right to:
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request access to the personal data we hold about you
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request correction of inaccurate information
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request deletion of your data where appropriate
To make a request regarding your personal data, please contact us using the details below.
Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Artisan Clearance
London, United Kingdom
Email: info@artisanclearance.co.uk
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy.
Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.
Terms and Conditions
Last updated: 2026
These Terms and Conditions apply to all services provided by Artisan Clearance.
Artisan Clearance operates as a trading name of Artisan Housekeeping Ltd.
By booking our services, you agree to the following terms.
Services
Artisan Clearance provides services including but not limited to:
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Waste clearance
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Man and van services
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House and flat removals
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Furniture removal
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Property and site clearance
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Delivery and transport services
All services are subject to availability.
Quotes and Pricing
Quotes are based on the information provided by the customer, including:
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type of waste or items
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estimated volume or weight
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property access
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floor level
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parking availability
If the actual job differs significantly from the information provided, the final price may be adjusted accordingly.
Quotes may be provided via phone, website, email, or messaging services.
Access and Parking
The customer is responsible for ensuring reasonable access to the property.
If parking restrictions, permits, or limited access affect the service, additional charges may apply.
If access is not possible upon arrival, a call-out fee may be charged.
Waste Disposal
Artisan Clearance aims to dispose of waste responsibly and in accordance with local regulations.
We do not accept or remove:
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hazardous materials
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chemicals
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asbestos
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medical waste
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flammable substances
If such materials are discovered on site, we reserve the right to refuse removal.
Customer Responsibilities
Customers must ensure that all items for removal:
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legally belong to them
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are permitted to be disposed of
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do not contain hazardous materials
The customer must inform us in advance of any unusually heavy, bulky or restricted items.
Cancellations
If a booking is cancelled at short notice, a cancellation fee may apply.
We recommend notifying us as early as possible if you need to reschedule or cancel your booking.
Payments
Payment is due upon completion of the service unless otherwise agreed.
We may accept payment via:
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bank transfer
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cash
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other agreed payment methods
Invoices must be paid within the agreed timeframe.
Liability
While we take reasonable care during our services, Artisan Clearance is not responsible for:
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pre-existing damage
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items not declared by the customer
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restricted or unsafe working environments
Customers are advised to remove valuable or fragile items prior to service.
Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Updates will be published on this website.
Contact
For any questions regarding these Terms and Conditions please contact:
Artisan Clearance
London, United Kingdom
Email: info@artisanclearance.co.uk